Last updated: March 8, 2026 · Effective immediately upon use
By accessing, browsing, or using the HalluTrace AI platform, website (hallutraceai.com), APIs, SDKs, documentation, or any related services (collectively, the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
If you do not agree to these Terms in their entirety, you must immediately cease all use of the Service. Your continued use of the Service following any modifications to these Terms constitutes your acceptance of those modifications.
HalluTrace AI provides a software-as-a-service (SaaS) platform for Large Language Model (LLM) tracing and hallucination detection. The Service allows users to submit trace data (including LLM inputs, outputs, system prompts, and metadata) via API or SDK, upload CSV datasets, and receive automated evaluation scores indicating the estimated degree of hallucination in LLM outputs.
The Service is a diagnostic and informational tool only. It is not a decision-making system, safety-critical system, or compliance tool. Evaluation results are generated by automated processes (including LLM-as-judge techniques) and are probabilistic estimates, not deterministic facts. Results should be treated as one data point among many in your quality assurance process.
To use the Service, you must create an account and provide accurate, complete, and current information. You are solely responsible for:
We are not liable for any loss or damage arising from your failure to maintain the security of your account credentials or API keys. You acknowledge that sharing API keys with unauthorized parties may result in unauthorized access to your data and charges to your account.
You agree not to:
Violation of this policy may result in immediate suspension or termination of your account without notice or refund.
Your Data: You retain all ownership rights to the trace data, inputs, outputs, prompts, and any other content you submit to the Service ("Your Data"). By submitting Your Data, you grant HalluTrace AI a limited, non-exclusive, worldwide license to process, analyze, store, and transmit Your Data solely for the purpose of providing the Service to you. This license terminates when you delete Your Data or your account is terminated.
Our Service: The Service, including all software, algorithms, evaluation methodologies, prompts, models, user interfaces, designs, documentation, and intellectual property, is and remains the exclusive property of HalluTrace AI. Nothing in these Terms grants you any rights to our intellectual property except the limited right to use the Service as provided herein.
Aggregated Data: We may collect and use aggregated, anonymized, and de-identified data derived from your use of the Service for purposes such as improving our algorithms, generating benchmarks, and producing industry reports. Such aggregated data will not identify you or any individual.
The Service is offered under tiered pricing plans as described on our website. Free tier includes 10M tokens per month. Pay as You Go is billed based on token usage. MAX-T is a monthly subscription at $895/month.
A processing fee may apply to deposits and transactions. Payment is processed by Stripe, Inc. and is subject to Stripe's terms and conditions.
WE DO NOT GUARANTEE ANY SPECIFIC LEVEL OF SERVICE AVAILABILITY, UPTIME, OR PERFORMANCE.
While we make commercially reasonable efforts to maintain high availability, the Service is provided on an "as available" basis. Service interruptions may occur due to, but not limited to: scheduled maintenance, unscheduled maintenance, server failures, network outages, software bugs, third-party service failures, DDoS attacks, natural disasters, force majeure events, or any other circumstances beyond our reasonable control.
We are not liable for any damages, losses, lost revenue, lost data, or any other harm resulting from service interruptions, downtime, degraded performance, data loss, or unavailability of the Service, regardless of duration or cause. You acknowledge that you have no expectation of uninterrupted service and agree not to hold HalluTrace AI liable for any downtime or performance issues.
HALLUCINATION DETECTION SCORES AND ALL EVALUATION RESULTS ARE PROVIDED STRICTLY "AS IS" AND ARE NOT GUARANTEED TO BE ACCURATE, COMPLETE, RELIABLE, OR SUITABLE FOR ANY PARTICULAR PURPOSE.
Our evaluation engine uses automated LLM-based techniques to estimate hallucination likelihood. These techniques are inherently probabilistic and subject to errors, false positives, false negatives, and inaccuracies. You expressly acknowledge and agree that:
You use our evaluation results entirely at your own risk. HalluTrace AI shall not be held liable for any decisions, actions, or omissions made in reliance on evaluation results provided by the Service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HALLUTRACE AI EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
No advice or information, whether oral or written, obtained from HalluTrace AI or through the Service, shall create any warranty not expressly stated in these Terms.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HALLUTRACE AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR:
REGARDLESS OF THE THEORY OF LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF HALLUTRACE AI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN ANY CASE, HALLUTRACE AI'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL AMOUNT YOU ACTUALLY PAID TO HALLUTRACE AI IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100.00).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless HalluTrace AI, its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all claims, demands, lawsuits, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to:
This indemnification obligation shall survive termination of these Terms and your use of the Service.
You expressly acknowledge and agree that your use of the Service is entirely at your own risk. You assume full responsibility for all risks associated with using the Service, including but not limited to risks related to data security, evaluation accuracy, service availability, and reliance on automated outputs.
You understand that AI and machine learning technologies, including those used in the Service, are evolving and inherently imperfect. You agree not to use the Service as the sole basis for any critical decision, particularly in areas involving health, safety, legal compliance, financial investment, or any situation where inaccurate information could result in harm.
The Service may integrate with or rely upon third-party services, including but not limited to LLM providers, payment processors, email providers, and cloud infrastructure providers. We are not responsible for the availability, accuracy, security, or policies of any third-party services. Your use of third-party services is governed by their respective terms and privacy policies. We are not liable for any damages arising from third-party service failures or data breaches.
All trademarks, service marks, trade names, logos, domain names, and any other features of the HalluTrace AI brand are the sole property of HalluTrace AI. These Terms do not grant you any right to use our trademarks or brand features. You may not copy, modify, distribute, or create derivative works based on the Service without prior written consent.
Our evaluation prompts, algorithms, scoring methodologies, and internal system configurations are confidential and proprietary. You agree not to attempt to discover, reverse-engineer, or disclose any confidential aspects of the Service. Any unauthorized disclosure may result in legal action and immediate account termination.
We may suspend or terminate your account and access to the Service at our sole discretion, at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to: violation of these Terms, suspected fraudulent activity, non-payment, abusive behavior, or upon request by law enforcement.
You may cancel your account at any time through the dashboard or by contacting support. Upon termination:
Sections 5 (Data Ownership), 8 (Evaluation Accuracy Disclaimer), 9 (Disclaimer of Warranties), 10 (Limitation of Liability), 11 (Indemnification), 12 (Assumption of Risk), and 18 (Governing Law) shall survive any termination of these Terms.
We reserve the right to modify these Terms, the Service, its features, functionality, pricing, or any aspect of the platform at any time without prior notice. We will make reasonable efforts to notify you of material changes via email or through the Service. However, it is your responsibility to review these Terms periodically. Your continued use of the Service after any changes constitutes irrevocable acceptance of the modified Terms.
We may also discontinue, modify, or restrict any part of the Service at any time without liability to you or any third party.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which HalluTrace AI operates, without regard to its conflict of law provisions.
Mandatory Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding arbitration rather than in court, except that either party may seek injunctive or equitable relief in a court of competent jurisdiction. The arbitration shall be conducted by a mutually agreed-upon arbitration body under its applicable rules.
Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against HalluTrace AI.
HalluTrace AI shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to: natural disasters, wars, terrorism, riots, pandemics, government actions, power outages, internet failures, telecommunications failures, DDoS attacks, cyberattacks, third-party service outages, or any other event constituting force majeure.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
These Terms, together with our Privacy Policy and any additional terms applicable to specific features or services, constitute the entire agreement between you and HalluTrace AI regarding your use of the Service. These Terms supersede all prior agreements, representations, and understandings, whether written or oral.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of HalluTrace AI.
You may not assign or transfer your rights or obligations under these Terms without our prior written consent. HalluTrace AI may assign its rights and obligations under these Terms without restriction.
For questions, concerns, or notices regarding these Terms of Service, contact us at: [email protected]